How to Pay Your Ticket
Paying Your Penalty Notice (Parking Ticket):
If you have received a penalty notice (parking ticket), you can either pay your penalty notice within 30 days of the date of issue or dispute the penalty notice. Please see below for payment options:
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Online using Paytickets.ca; or
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In person at the Parking Enforcement Office or your local City of Windsor Customer Care Centres; or
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By mail (e.g., Canada Post, etc.); or
- By phone, by calling the general line at 519-255-6298; an employee will collect your information and review the ticket; if it is payable at our office, someone will call you back from a secured line to process payment.
The City of Windsor does not send text messages or email reminders about parking violations/tickets or issue reminders through a third party. If received, do not reply or click on the links; delete the message.
Steps to Pay your Penalty Notices (Parking Tickets) Online:
To pay your penalty notice (parking ticket) online, please continue to City of Windsor "Ticket Payment" and select '"Pay City of Windsor Parking Tickets." By clicking that hyperlink, you will be directed to a screen similar to the image below. Please verify all information being entered.
| Location | What do you enter in designated location? |
|---|---|
| A | Penalty notice number (e.g. 1234567 or W 01234) |
| B | Date your penalty notice was issued |
| C | Licence plate of vehicle that was issued the penalty notice |
| D | Where is the plate from (e.g. Ontario, Michigan, etc.) |
| E | Amount of the ticket you are paying (amount Owing, e.g. $17.00, $52.00, etc.) |
Please note: This is a third-party website and will accept any information that you enter. When prompted to on screen, please be sure to review that all information entered is correct. Information that is not correct may result in the payment not being accepted or additional administration fees being added to the ticket.
Depending on the day, date and time of the transaction, it may take up to 72 hours for payment to reach our office.
If you are having technical difficulties with the site or wish to inquire about a refund that was processed, please contact Teranet/PayTickets directly at paytickets@teranet.ca by email.
Examples of City of Windsor Penalty Notices:
The following is an example of a penalty notice (parking ticket) that is issued by a parking enforcement officer:
If you ignore the penalty notices listed above or do not act upon them within 30 days of issue date, the penalty amount may result in additional administration fees. If you ignore the original penalty notice, you will receive the following notice via Canada Post:
Other Municipalities and Private Parking Enforcement Issued Tickets:
If you received a parking ticket from another municipality (e.g. Toronto, London, etc.) or a private "parking enforcement" company (e.g. Compark, University of Windsor, etc.), you need to contact that specific location directly, as our office will only have information and be able to accept ticket payments for tickets that were issued by the City of Windsor Parking Enforcement in accordance to the Parking By-law 9023 (see By-laws Online). Location and payment options can usually be found on the back of the ticket.
Provincial Offences Tickets:
If you received a Provincial Offences Act (POA) violation, such as a traffic violation (e.g. speeding ticket) or by-law Infraction, please contact your local POA office for payment options and location.
For questions or more information, please contact:
1266 McDougall Street
Windsor, Ontario
Canada
N8X 3M7
Hours of Operation: Monday through Friday (holidays excluded) - 8:00 a.m. to 4:30 p.m.
Phone: For general information, call 311. For detailed inquiries, call (519) 255-6298, email parkingenforcement@citywindsor.ca or fax (519) 255-9467.