To obtain more information on the status of your assistance cheque or direct bank deposit (DBD) you may contact the Interactive Voice Response System (IVR) at 1-800-808-2268. The IVR system can be accessed from 8:00 am to 9:00 pm Monday through Friday and 12:00 noon to 5:00 pm Saturday and Sunday.
If you are not having your Ontario Works funds directly deposited into your bank account, we strongly urge you to arrange for direct deposit of your monthly assistance. This method of payment is not only more efficient and secure, but it is also a more reliable and timely way for you to receive your funds. Please discuss this option with your caseworker.
Income Statements and Instructions on how to Complete
In Windsor call 311 for general information. For detailed inquiries, call (519) 255-5200 or toll free at 1-866-925-2022.
Fax: (519) 255-1011 or (519) 255-1503
In Leamington call (519) 946-9988 or toll free at 1-866-925-2022.
Fax: (519) 322-3529 or toll free at 1-866-763-1222
Document Drop-Off Locations:
Required documents or letters can be dropped off at any of the Customer Care Centres located in the various wards of the city. Please visit our Customer Care Centres page for a listing of participating locations and hours of operation.