Coronavirus (COVID-19) Update on City of Windsor Services

As of 12:01 a.m. on Wednesday, January 5, 2022, Windsor is at the provincially mandated “modified Step Two” of Ontario's Roadmap to Reopen. To learn more about the provincial reopening process for the COVID-19 pandemic, visit Reopening Ontario.

Proof of Vaccination

  • As of January 4, 2022, only an enhanced vaccine certificate with QR code will be accepted to access certain businesses and organizations. Vaccine receipts without a QR code will no longer be accepted as valid proof of vaccination.
  • As of January 10, 2022, a written medical exemption will no longer be accepted to access businesses and organizations that require proof of vaccination. Residents should contact their primary health care provider to learn more.
    • To obtain your medical exemption, you must ask an Ontario physician or registered nurse in the extended class to submit your exemption request directly to the public health unit where the issuer’s practice is located. 
  • Learn more here: Proof of Vaccination
  • Need help printing your proof of vaccination? Windsor Public Library branches can help.

The City of Windsor service adjustments listed below are up to date according to instructions under the current provincial designation.

Latest News:

See more past updates in the Newsroom.

Status of Municipal Buildings

Buildings at 350 City Hall Square West and 2450 McDougall are open, but appointments are strongly encouraged, and screening will be necessary for anyone entering.

The building at 400 City Hall Square East will remain open to the public for service at some federal and provincial offices, as will any other building with self-contained leased space to non-City tenants (Mackenzie Hall and Gino and Liz Marcus Community Complex). This is subject to change.

Masks/Face Coverings

  • A mask that covers the nose and mouth is required in all indoor public spaces unless the person:
    • Is under 2 years of age
    • Is unable to put on or remove the face covering without help from someone else
    • Has an accommodation due to the Accessibility for Ontarians with Disabilities Act, 2005 or the Human Rights Code
  • See tips and more about masks on the Government of Ontario website.

For City of Windsor services and information, residents can call 311 between 8 a.m. and 4 p.m., Monday through Friday (holidays excepted), or they can download the 311 app, email 311@citywindsor.ca or use 311online.ca to send requests 24/7 (though responses will be processed at the hours noted above).

COVID-19 General Information

For health information and local guidelines related to COVID-19, please visit the Windsor-Essex County Health Unit including:

  • Questions about COVID-19 testing
  • How to report COVID-19 complaints
  • How to book your vaccine appointment
  • Precautions to protect yourself against COVID-19
  • What to do if you or a family member has to self-isolate

City of Windsor Service Adjustments:

Building

The City of Windsor Building Division has been and will continue to be accepting all permit applications. In-person site inspections will be performed on construction sites and virtual/remote Inspections will be performed live from an off-site location. Please refer to the letter below for more details:

Building By-Law Enforcement

By-law Enforcement

Routine enforcement has resumed as of June 1, 2020, in addition to matters covered under the Emergency Management and Civil Protection Act, which can include social distancing in public spaces, restrictions to gathering sizes and adherence by businesses to essential services orders.

Council Services (Office of the City Clerk)

Economic Development (Office of the Chief Administrative Officer [CAO])

All economic development services are available. On-site meetings and visits will be considered on a case-by-case basis. The processing times for community improvement plan (CIP) applications and business incentives may be increased. Questions can be directed to Milan Vujanovic, Senior Economic Development Officer at 519-890-0453 by phone or mvujanovic@citywindsor.ca by email.

Engineering

No public-facing services will be offered (e.g. street opening permits, encroachments etc.). Limited service will be provided to development applications, engineering, E.I.S. and drafting. E-services will continue to be offered. Construction will continue.

As a result of COVID-19, the City of Windsor has agreed to waive permit and annual fees for this sidewalk cafe season in an effort to support local restaurants and small businesses. In order to operate a sidewalk cafe, one must obtain an annual permit. See Sidewalk Cafe FAQ for further details.

Finance (Office of the City Treasurer)

The following services will be maintained:

  • Payroll services
  • Accounts payable services
  • Information Technology (I.T.) Help Desk
  • I.T. network security
  • Enterprise support services

Property Taxes
Please visit the Taxes and Assessment page on our website for the following information:

  • Property tax payments and customer service requests
  • 2022 interim property tax schedule
  • How to pay your property taxes without attending City Hall
  • Information about your property taxes
  • What to do if selling/purchasing a property
  • How to register for, change or cancel your pre-authorized payment plan

Business Property Tax Deferral Plan
On January 17, 2022, City Council approved measures to assist businesses in the community impacted by the recent closures imposed by the Province on January 5, 2022. Included in the assistance is a deferral of the February tax installment on eligible businesses defined as follows:

  • Total property tax levy for 2021 was $50,000 or less, and
  • Property owner has enrolled in or has submitted an application to enroll in a pre-authorized payment plan such that the deferred amount is then collected equally from the remaining approved Interim withdrawal dates

Enrollment in this deferral program is not automatic, and property owners must submit an application form for each property that qualifies for the program. 

The Business Tax Payment Deferral Application Form is due back to the municipality by February 10, 2022. Please review the form in detail, as it provides more information on eligibility and how the program will be administered. Please note that if the property is not already on a Pre-Authorized Payment Plan (PAP Plan), a new PAP sign-up form will be required for each property along with the deferral form.

Provincial Relief for Businesses
The Province recently announced extended measures to assist Ontario businesses affected by the COVID-19 pandemic.  This included a $10,000 grant and/or a partial or full recovery of property taxes and electricity costs during business closure. More information related to the provincial program can be found on the Government of Ontario’s web page Businesses: Get Help with COVID-19 Costs.

If you have further questions about property taxes, please contact 311 or reach us at propertytax@citywindsor.ca by email.

Fire and Rescue

Emergency services continue. Legislated inspections only. All public education cancelled.

Garbage, Recycling and Yard Waste

While garbage and recycling collection are continuing as normal, we would ask that residents keep 6 feet (2 metres) away from collectors. Also, all garbage-related by-laws still apply, i.e., must be in acceptable containers, can not be overflowing, must be under 44 pounds, etc. Yard waste collection is continuing on its regular schedule,

Please also note updated guidelines on the Essex-Windsor Solid Waste Authority's Safe Waste Management/COVID-19 page to help keep our workers protected while they perform this valuable service. General info can be found on our Waste and Recycling page.

Public Drop-Off Depot will remain open at limited capacity to ensure social distancing. Delays can be expected. The rodent program will continue; street sweeping program and litter bin collections are operating on a reduced service level; and special event services will be offered for approved events throughout the city.

Environmental Services Offices are currently closed to the public; blue and red recycle boxes will be unavailable for new home owners at this location temporarily.  Blue and red recycle boxes are still available for purchase at local Home Hardware’s during this time.  Delivery of bins to new home owners is not a service being offered at this time.

Huron Lodge Long-Term Care Home

Visit the Huron Lodge home page for information on vaccinations, designated caregivers and more, and see Huron COVID-19 Updates and Frequently Asked Questions

Human Resources

All services have resumed, but some service response time may be reduced. When in-person discussions are required (i.e. recruitments, corporate training), alternative delivery methods may be used as appropriate (i.e. use of virtual platforms such as Zoom).

Legal

Service response time may be reduced, but essential legal work will be completed.

Licensing

  • The Licensing Department is processing applications for business, lottery, gaming and animal licences. Mail-in applications are being accepted, and in-person services are available by appointment. Please call 519-255-6200, option 1, for more information or to schedule an appointment.
  • Dog licences can be purchased online utilizing E-Services.
  • For general inquiries email licences@citywindsor.ca or call 311.

Maintenance

All road and sewer maintenance programs have resumed operations.

Parking

  • Meter parking is free for 15 minutes when using the Passport Parking App. Users can simply enter Zone #3800 at any meter in the city. This is an effort to help with take-out restaurant orders. The app can be used once every six hours.
  • With the exception of the free 15 minutes mentioned above, regular enforcement of parking at street meters continues as normal. Please follow the times laid out at the meters and on signage in municipal lots and garages, and pay the appropriate amount for the time you need to park.
  • The Public Works administration building located at 1266 McDougall Street is open to the public from 8 a.m. to 4:30 p.m., Monday to Friday (holidays excepted).
  • For all parking and enforcement information, visit the Parking Enforcement page.

Parks

  • Parks and trails are open for informal recreation purposes, but users are asked to please observe social distancing. Provincial guidelines for gatherings must be observed.
  • Open, as long as two metres physical distancing can be maintained:
    • Parks and recreational areas, including benches
    • Playgrounds, play structures, and play equipment
    • Off-leash dog parks
    • Outdoor sports facilities, such as tennis courts, basketball courts and skate parks
    • Picnic sites and picnic tables
  • Organized public events or social gatherings of more than 10 people held outdoors are prohibited.
  • The following Parks washrooms are open from 8 a.m. to 9 p.m. daily, weather permitting. Some locations may start to close as early as 7 p.m. as staff cycle through.
    • Malden Park (Malden Road)
    • Assumption North Park (near Ambassador Bridge)
    • Legacy Park (Caron Avenue Pump Station)
    • Dieppe Park (Bistro)
    • Festival Plaza
    • Charles Clark Square
    • Jackson Park (Queen Elizabeth Sunken Gardens)

Planning

The Planning Division has been and will continue to accept all Planning Act and other development-related applications.

Mandatory pre-consultations on development applications will be available via electronic participation or by appointment.  You can also schedule an appointment to submit an application or make an in-person payment. Please call 519-255-6543 to schedule an appointment.

Planning Act Applications:

Committee of Adjustment:

You can also continue to contact us by email at jwatson@citywindsor.ca or phone (519) 255-6543 or send regular mail to: 

Planning Division
2nd Floor, 350 City Hall Square West, 
Windsor, Ontario, Canada 
N9A 6S1

You may also submit a Committee of Adjustment application or appeal electronically or in person by appointment. Please email jwatson@citywindsor.ca or call (519) 255-6543 to arrange to submit your application electronically.

Policy and Gaming

Gaming and raffle licence services are still being provided. Applicants should contact their gaming analyst directly by phone or email, and general enquiries should be submitted to licences@citywindsor.ca​ by email.

Pollution Control

Public access to the septic unloading station for R.V. and travel trailers has been suspended at the Lou Romano Water Reclamation Plant.

Plant tours for both Lou Romano and Little River are suspended during the COVID-19 pandemic.

Provincial Offences (POA)

The POA courts are operating remotely only; however, POA counter services are available to the public by appointment only, and appointments must be made at least 24 hours in advance. You can make an appointment online at our website or by speaking to a phone representative. For urgent requests, please email poa.tickets@citywindsor.ca or call 519-255-6555.

See our Provincial Offences home page and the Ontario Court of Justice page for further information and updates.

Purchasing

Purchasing is operating at 100% with all service requirements but operating remotely 50% of the time per week.

Recreation and Culture

  • Outdoor skating is currently available at Lanspeary Lions Outdoor Rink and Charles Clark Square by reservation. Please visit www.ActiveWindsor.ca or call (519) 255-1161 to register or for additional information.

Effective January 31, 2022, the following facilities and amenities will re-open:

Important: COVID Protocols

  • If you are entering an indoor facility, you must fill out the online COVID-19 health screening form prior to arrival.
  • Access to indoor facilities, unless noted below, requires proof of full vaccination or valid medical exemption for all users aged 12 and up via QR code. Staff will scan your QR code upon arrival and ask to verify your valid identification and complete of a pre-entry COVID screening.
  • Users aged 11 and under will be asked to provide proof of their pre-entry COVID screening.

Arenas and Outdoor Rinks

  • All 9 ice pads at 4 arenas in the city will resume operations.
  • Registration for indoor skating program opportunities at the WFCU Centre and Capri Pizzeria Recreation Complex has resumed with programming beginning January 31, 2022. These opportunities will include the following:
    • Adult/Seniors, Parents & Tots, Little Stars, Novice Stars, Youth Hockey Skills and Figure Skating.
    • Public skating will resume on Saturdays from 4:50 p.m. to 6:40 p.m. at the WFCU Centre and Sundays from 1:25 p.m. to 3:15 p.m. at the Capri Pizzeria Recreation Complex.
  • Outdoor public skating times at Lanspeary Lions Outdoor Rink will remain Wednesdays to Fridays from 4:00 p.m. to 5:00 p.m. and Sundays from 1:00 p.m. to 3:00 p.m. Supervised hours at Charles Clark Square are from 4 p.m. to 11 p.m. weekdays and 8 a.m. to 11 p.m. weekends.
  • Registration is required for all public skate and drop-in skating sessions. Visit www.ActiveWindsor.ca or call Central Booking at (519) 255-1161.
  • COVID-19 protocols will be in place, and participants are asked to arrive for their reserved public skating time no more than 10 minutes early. Helmets are encouraged. Please remember to wear your mask, as they are required until you are on the ice.

Aquatics

  • The Windsor International Aquatic and Training Centre Presented by WFCU Credit Union and WFCU Centre community pools will be re-opening for reserved fitness lanes, open adult and aqua fitness classes. Rentals for regular user groups will also resume.

Recreation Centre Programming

  • Registration for winter “mini-session” programming is now available, and Recreation will be offering a 5-to-6-week reserved programming option for participants beginning Monday, February 7, 2022. Programs will include tai chi, karate, floor hockey, yoga, and more.

Museum Windsor and Outdoor/Virtual Culture Opportunities

  • The Chimczuk Museum and François Baby House are re-opening to the public on Tuesday, February 1, 2022. Due to the ongoing pandemic, some interactive features throughout the museums, including in the Children’s Gallery, have been temporarily removed. However, individually packaged scavenger hunts and crafts are available for kids of all ages.
  • Visitors are required to wear a mask while in the museum, maintain social distancing of 2 metres, and complete a COVID-19 health screening before accessing either museum.
  • For information about operating times, admission rates, and upcoming events visit www.MuseumWindsor.ca.

Libraries

  • Contactless curbside pick-up of materials continues at Windsor Public Library, and limited public computer and photocopier access is available. For more information, call 519-255-6770 or visit the Windsor Public Library website​.

For information on program offerings and registrations, please visit www.ActiveWindsor.ca or call 519 255-1161.

​​Social Services (Human & Health Services):

Housing & Homelessness Services:

  • The City of Windsor offers over-the-phone, virtual and in-person services for individuals and families in Windsor and Essex County who require assistance obtaining and retaining affordable housing. This includes help paying rent and utilities. Visit the Housing and Homelessness page​ on the City’s website for more information.

Children's Services:

Services open to the public:

  • Employment and Training Services in-person services by appointment only and administrative supports by telephone or email
  • Ontario Works (Windsor & Leamington offices) in-person services by appointment only and administrative supports by telephone or email

Services that will be closed to the public:

  • Human & Health Services Office, Suite 301

Transit

For the latest on Transit Windsor operations during the pandemic, see Transit Windsor COVID-19 Service Update.

  • Effective November 22, 2021, Transit Windsor service will move from its current full service to an enhanced Saturday service model. Riders are urged to check transitwindsor.ca for updates and use the Transit App for real-time arrival information. If you have questions, you can call 519-944-4111.
  • Protective barriers have been installed on all Transit Windsor buses. Riders are encouraged to board at the front door and exit at the rear door (with the exception of those with mobility needs who may exit at the front door). 
  • Fare media, including the reloading of Transit Windsor Smart Cards is available at the Transit Centre (3700 North Service Road East) and Windsor International Transit Terminal (300 Chatham Street West). Capacity limits are in place, and all customers and vendors entering either facility are required to fill out a screening and contact tracing form. See Transit Windsor sales locations hours of operation.
  • The mandatory mask policy remains in effect indefinitely, and bus capacity will be limited to seated loads only (no standees) to allow for physical distancing on board.

Transportation Planning

Project management and response to resident service requests will continue. Public meetings will be delayed or provided by alternate means (e.g. online). Reviews that need traffic data collection may be delayed.

What City services can I access online?

  • The following online services can be found on the City of Windsor’s website by clicking this link: E-Services.
    • 311 Online - Complete a service request online for many City services.
    • Active Windsor - Info and registration for recreation and culture programs, rentals and memberships.
    • BizPaL - Everything you need to start a new business or renew existing permits and licences.
    • Building Permits - Apply for building permits and view their status.
    • Child Care Subsidy - Child care fee assistance for eligible families with children, birth to 12 years old.
    • Council/Meeting Delegation - Submit delegation request for City Council and standing committee meetings.
    • Dog Licence - Obtain or renew your annual dog licence.
    • Emergency Utility Cut Permits - cut permits, utility companies only.
    • My Property Tax - View your property tax account, make requests and provide updates.
    • Ontario Works Application - Apply for Ontario Works.
    • Open Data Catalog - Use municipal data to create and share resources from maps to apps and more.
    • Public Property Inquiry - View assessments, associated permits and violations.
    • Ticket Payment - Pay City of Windsor parking tickets and Provincial Offences Act (POA) tickets.

Where can I find community supports during the COVID-19 pandemic?

While we cannot provide a comprehensive list of supports in our community, a good first step is to call 211, Windsor-Essex’s help line for community programs and services. See 211 Ontario: How to access help during COVID-19. Here is a brief selection of services offered by our community partners:
  • Windsor-Essex Seniors Call Assurance Program provides meaningful connections for seniors in isolation due to the COVID-19 pandemic. Call 1-877-771-2677, Monday to Friday, 9:00 a.m. to 4:00 p.m.
  • If you or someone you know is a senior or person with a disability who doesn’t have the capacity to cook for themselves and requires a meal delivery of prepared meals, call the Windsor-Essex Food Helpline at 1-888-488-1578 for support. (Fees may apply.)
  • Learn more about the new drive-thru food hub at the Unemployed Help Centre of Windsor Inc. in this video with Mayor Drew Dilkens.
  • Windsor-Essex Counselling Support Line offers help for anxiety, stress, fear and depression as the need for physical isolation in Windsor-Essex continues. Call 519-946-3277 or 1-877-451-1055.
 

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