Risk Management Division

Risk Management:

The Risk Management Division is responsible for the placement and administration of all City insurance coverage and the handling of all third party liability claims made against the City relating to personal injury or property damage. Some of its specific functions include:

• Assisting other City departments in mitigating claims risk;
• Approving third party insurance certificates provided by vendors performing services for the City, parties who enter into agreements with the City, or those hosting special events on City property for personal use, etc. For further information regarding approval of insurance certificates please view the Proof of Insurance web page;
• Investigating and processing any personal or property damage claims made against the City. For further information on submitting a Damage Claim, please view the Damage Claim web page.
• Please note that anyone with a claim arising from an incident that occurred on a highway or bridge (including but not limited to a sidewalk, boulevard, or roadway) must submit their claim, detailing the location of the incident and the injury complained of, within 10 days after the injury occurred. Notice is to be provided to the City Clerk's office. Failure to give notice may be a bar to recovery, in accordance with the Municipal Act, 2001.

For general information, call 311. For detailed inquiries, please contact: