History

2004

• The CRTC (Canadian Radio-television and Telecommunications Commission) designates the number "311" for use across Canada for "non-emergency municipal" city services.

2005

• On August 22, the City of Windsor officially launches 311 to its residents. Windsor is the first city in Ontario and the second city in Canada (the first being Calgary) to establish a 311 service.
• An interpretation service provides access to serve our diverse community in over 200 languages.

2006

• City of Windsor receives the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) "E.A. Danby" Award for having a multidirectional approach to streamlining city services.
• 100,000th call answered.

2007

• The Windsor Call Centre becomes a service provider for 211 information and referral on government, health, social and community services.

2008

• 311 Online launches, providing 24/7 access for residents to submit requests for city services.
• 311 updates its logo to reflect the various ways available for residents to access this service.

2011

• 1,000,000th call answered.

2014

• Windsor becomes the first 311 service in Canada to use the short code 311 for texting. Residents can now simply text 311 from their mobile device to submit requests for service or have questions answered.

2015

• 311 Windsor celebrates its 10th Anniversary! During this time, the 311 team:

• Responded to over 1.6 million questions regarding municipal services
• Answered over 26,000 emails
• Entered over 382,000 service requests for departmental action

2017

• 311 Service Request data is published to the City of Windsor Open Data page, supporting greater transparency and open government.

2019

• The Windsor 311 Mobile App is launched. This free app provides citizens the ability to enter requests for service 24/7 directly from their mobile devices.