Client Care Specialist

2006
1
TBD
Professional Services
FT
1434
No
No
Yes

Minimum Qualifications (non negotiable):


Preferred but negotiable:

Preferred Qualifications:

  • Foundational knowledge of the mortgage industry 

  • 1 year of client service representative experience 

  • Type speed of 40 words per minute or better

Job Description:

​Job Summary:

As a Client Care Specialist for Edison Financial, you will communicate with our mortgage clients about necessary loan documents and information needed and work to move them to final loan approval. 

Responsibilities:

  • Effectively communicate with clients using written and verbal communication methodsUnderstand conditions needed to close to obtain final loan approval and review them with the client  

  • Understand how the different teams in the mortgage process impact the client experience and can change communication tactics based on the information 

  • Consistently meet minimum production goal numbers and quality metrics 

Who We Are:

Rocket Companies® is a Detroit-​based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. And we’re passionate about the work we do, and it shows. We’ve been ranked #5 on Fortune’s list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2021. 

Disclaimer:

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

The Company has policies to support applicants with disabilities, including, but not limited to, policies regarding the provision of accommodations that take into account an applicant‘s accessibility needs due to disability. For more information, please call us at (800) 411-JOBS or email us at Job@MyRocketCareer.com

How To Apply

​​If you are interested in applying for this job or have any questions please contact:

Victoria Marsella, Job Developer

(519) 977-6444 ext. 5525, vmarsella@citywindsor.ca

Note to Applicants:

If applying, please ensure you attach a copy of your cover letter/resume/and three references and quote the job posting number located in the upper left-hand corner of this form.

If you do not meet the minimum qualifications for this position, your resume will not be forwarded to the employer, however, we may still be of assistance with your job search. Please call us at 519-977-6444 to see if you are eligible to register if you are not already a client of ETS.

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