Transit Windsor Service Level Update

Mayor Dilkens Extends Temporary Suspension of Transit Windsor Operations

Pursuant to authority granted under the Emergency Management and Civil Protection Act and recognizing that a serious public health risk remains, Windsor Mayor Drew Dilkens is extending the temporary suspension of Transit Windsor operations until at least May 1, 2020.

As the original Order was set to expire on Sunday, April 12, 2020, Transit Windsor was asked to evaluate the prospect of a return to service in the near term and prepared a memo to inform the Mayor’s decision. When considering the local circumstances, observations from other transit operators across the province and the significant public health risks to both riders and drivers, Transit Windsor leadership recommended this continued suspension.

“This isn’t a decision that anyone wants to make,” said Mayor Drew Dilkens. “This is a decision we had to take to help flatten the pandemic’s curve in our community and save lives in the City of Windsor.”

To support regular transit users, Windsor City Council has already approved a one-time payment for individuals who purchased a pass between February 19, 2020 and March 19, 2020 or held a monthly pass valid for the period between February 19, 2020 and March 19, 2020. Subject to verification, the one-time payment will be processed across three broad categories:

  • The City of Windsor provides over 2,500 passes to low-income and vulnerable individuals who receive a bus pass as part of their social assistance program. These individuals will not need to apply and will receive a $75 payment.
  • Regular pass holders (Adult, Student and Senior) will need to apply for a payment on-line to be eligible for a $50 amount.
  • University of Windsor students who currently hold an eligible Transit UPass will need to apply on-line to receive a $25 amount.

Full details on how to apply and more can be found at

“I know this is a decision that will cause some anxiety within our community, especially for those who rely on Transit Windsor to get around town,” continued Mayor Dilkens. “We are doing our best to coordinate with community groups, such as the United Way and others, to make sure that everyone can get the support and assistance required at this time.”     

This is an evolving situation, and we will continue to update residents as new information becomes available.

More Info on COVID-19 and the City of Windsor:

  • Visit for the latest information on adjusted City services, including a growing list of Frequently Asked Questions.
  • Our community partners at the Windsor-Essex County Health Unit also have a website with information on the latest health advice, community restrictions and guidelines, and other information on COVID-19.
  • For general information on municipal services or to request a service, please call 311, download the 311 app or email Open 8am and 4pm, Monday through Friday (holidays excepted).
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