City Revisits Custodial Services Procurement Decision

In late 2020, the City of Windsor concluded a procurement regarding outsourcing of custodial services as part of a multi-phased plan to continue to drive value for money while protecting public service delivery.

Phase One of this plan was successfully concluded in 2017 and resulted in $605,000 in savings annually for municipal taxpayers. Phase Two was launched in late 2019, and bids were reviewed and approved by Council on November 23, 2020.

As part of Council’s direction to investigate potential savings through outsourcing without job losses, contracting out caretaking at the City Hall campus was approved through the 2021 budget deliberations. Attrition and transfers afforded sufficient vacancies in caretaking positions to proceed with a request for proposals, and a successful proponent was selected.

Since the time of contract award, the successful bidder has informed the City of Windsor that they will not be able to honour the firm price that they had included in their tender documents and have withdrawn from the current process.

As a result of this decision on the part of the third-party vendor, City Council has suspended Phase Two outsourcing for the time being and will seek to re-establish the seven full-time caretaker positions that are currently vacant.

The City of Windsor has a strong record of contract management and risk transfer with numerous external vendors and service providers. The decision to halt outsourcing at this time was driven by the proponent’s inability to keep to their original bid price, which drove the value-for-money determination that Council undertook when considering the results of the request for proposals (RFP).

“Our goal has always been to deliver efficient service delivery for Windsor taxpayers,” said Mayor Drew Dilkens. “Because the vendor could not keep to their offered price, we will not be proceeding with their service delivery and will continue to provide these services in-house.”

Once the vacant positions are filled, new employees will become members of the City of Windsor’s CUPE Local 543 union.

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