City Implements Reduced Services Protocol

Today, as part of the City of Windsor’s ongoing response to COVID-19 and with support of the Medical Officer of Health Dr.Wajid Ahmed, Mayor Drew Dilkens announced measures to ensure the continued delivery of critical City services and support of vulnerable communities while protecting the health of City staff and residents.

Effective as of the end of the business day today, Thursday, March 19, 2020 and until at least April 5, 2020, the City of Windsor will be scaling back and/or modifying the delivery of all non-essential services. All emergency services including Windsor Police Services and Windsor Fire and Rescue will be operational

Summary of Service Adjustments

(Note: This is not a complete list of affected City Services. For complete updates, please check our website at

  • Planning applications will continue to be processed by municipal staff working from home
  • City Hall will suspend issuing Marriage Licences and performing Civil Ceremonies
  • Children’s Services Administrative Supports and Housing Administrative Supports operating via online and phone only
  • Windsor-Detroit Tunnel Bus will suspend operations as of end of service today, and adjustments to other routes are anticipated
  • Solid Waste drop-off will be closed
  • Public parks and playground equipment will continue to be maintained on a reduced schedule
  • Municipal curb-side waste and recycling will continue as planned and scheduled
  • Municipal licensing will be discontinued, as public gathering places are closed
  • Employment and Training Services for the public will be closed

To protect the health and safety of all municipal employees, and following the advice of local public health officials, we are closing City Hall to the public and setting up the vast majority of our employees to work from home,” said Mayor Drew Dilkens “Many of our services are already available on-line, while core services will continue, on a scaled-back basis.”

Residents are encouraged to use on-line means to access municipal services. Links to all our on-line services are available on the City of Windsor’s website, with most under the E-Services tab.

In addition to the recent closures of all public facilities of a recreation nature, including arenas, pools, museums and community centres, the following City facilities will be closed to the public, effective end of business day Thursday March 19, 2020:

  • City Hall, 350 Windsor City Hall Square West
  • Parks and Recreation Main Office, 2450 McDougall Street
  • Parking Enforcement, 1266 McDougall Avenue

Service Ontario and Service Canada Offices, operated by the provincial and federal governments that are located at 400 City Hall Square East will remain open at this time. Other buildings with self-contained leased space to non-City tenants (Mackenzie Hall and Gino & Liz Marcus Community Centre) will remain open. This is subject to change.  Advanced screenings of all visitors to this location will be in effect. Visitors should be prepared to answer questions upon entry.

For those employees required to report to work in their regular locations, the City continues to maintain a safe and healthy workplace and comply with the best public health and occupational health advice available.

This is an evolving situation, and we will continue to update residents as new information becomes available. Visit for the latest information. We have a growing list of Frequently Asked Questions that can help answer questions you might have or might not have thought of.

Our community partners at the Windsor Essex County Health Unit also have an excellent webpage of information on the latest health advice and information on COVID-19.

Residents can call 311 between 8am and 4pm, Monday through Friday, or download the 311 app or email to send inquiries 24/7 (though responses will be processed at the hours noted above).

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