COVID-19 Cases Rising; Windsor Moves to Lockdown to Prevent Further Spread; City Service Delivery Modified

Effective Monday, December 14, 2020, Windsor will enter the grey or lockdown level on the provincial government’s COVID-19 public health measures chart, and as a result will modify services to slow the spread of COVID-19.

Mayor Drew Dilkens and City Council will take measures to ensure the continued delivery of critical City services and support of vulnerable communities while protecting the health of City staff and residents.

“Windsorites showed tremendous resolve this past spring when the first wave shut down our province, our country and the entire world.” said Mayor Drew Dilkens. “We need to do the same again to prevent those we care about from getting sick. No gathering is worth the risk. We need to each do our part, by staying apart.”

Effective Monday, December 14, 2020, the City of Windsor will be modifying the service delivery to comply with these enhanced provincial restrictions. This change will not impact emergency services including the Windsor Police and Windsor Fire and Rescue Service, as they will continue to operate as normal. Transit Windsor will continue at current operational levels with protective barriers and a mandatory mask policy in effect for the protection of both riders and drivers.

The City’s COVID-19 response web page, available at, has been updated with the temporary service impacts. The City encourages residents to use online means to access municipal services. Links to all our online services are available on the City of Windsor’s website,, with most available under the E-Services tab.

In addition to the services impacted by the grey response level, all recreation facilities, including arenas, pools, museums and community centres will remain closed until at least January 15, 2020.

As well, the following City facilities will be closed to the public, effective Monday, December 14, 2020:

  • City Hall, 350 Windsor City Hall Square West
  • Parks and Recreation Main Office, 2450 McDougall Street.
  • Parking Enforcement, 1266 McDougall Avenue.

Service Ontario and Service Canada Offices that are located in the 400 Building at 400 City Hall Square East will remain open at this time. Advanced screenings of all visitors to this location will be in effect. Visitors should be prepared to answer questions upon entry.

For those employees required to report to work at their regular locations, the City continues to maintain a safe and healthy workplace and comply with the best public health and occupational health advice available.

This continues to be an evolving situation, and we will update residents as new information becomes available. Visit for the latest information. We also have a list of Frequently Asked Questions that can help answer some questions you might have or might not have thought of.

Our community partners at the Windsor Essex County Health Unit also have an excellent website with information on the latest health advice and local information on COVID-19.

You can also call 311, download the 311 app or email The customer contact centre is open 8 a.m. and 4 p.m. Monday through Friday, holidays excluded.

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