Flooding Support Services Update
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Flooding Support Services Update

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The streets of Windsor are dotted with far fewer flooding materials now that collection crews have completed one entire pass of the city and already begun on a second pass of the hardest hit locations.

“It’s been a real team effort between City staff, residents and all our partners: GFL Canada, Waste Connections, Miller Waste, Diponti Paving, Jones Group Inc., Belmont Construction, and the Town of Tecumseh,” said Environmental Services Manager Anne Marie Albidone. “We’ve all been working very hard to get our neighbourhoods back to normal, and we’re almost there.”

Once the second pass of the hardest hit areas is complete, residents who still have flooding materials at their curbside will then be asked to call 311 to arrange an individual pick-up.

“There shouldn’t be too many more calls, but we want to ensure every resident who flooded is helped as much as possible,” said Albidone, “so we’ll get word out to residents once the second pass is complete.”

Regular recycling will resume Tuesday, September 19, 2017 according to the dates already posted on your collection calendar. Residents who have tomorrow as their regular schedule day should use cardboard boxes for any extra recycling over and above what fits in your blue and red boxes, and minimize the amount of plastic bags. If plastic bags are used, they should be clear bags, and items still need to be separated. The Public Drop-off Depot is free for recycling materials if residents can’t wait for their regular pick-up, but the depot is no longer free for flood drop-off, as regular tipping fees have resumed.

As of Saturday, September 16, 2017, close to 5,000 tonnes of flooding material had been collected.

The temporary holding site at the former GM Plant on Walker road remains in use by the City’s removal trucks but is being used less frequently, and material continues to be hauled out on a daily basis.

The 311 Call Centre had received 6,201 basement flooding reports both online and over the phone. The attached map from last week represents the flooding call distribution.


City officials ask residents to ensure regular garbage follows the regular collection guidelines including weight limits and storage hard sided containers.  Only flood items that are already out in bags are exempt from the bylaw.

Note: Flood damage pickup is for those who do not have a paid contractor working on their properties, as paid contractors are responsible for taking any damaged materials to the landfill.

Curbside Collection Preparation Details:

  • Roll carpet and padding in small bundles approximately 4’ in length.·         Bundle, bag or place in pails/boxes any building materials such as pieces of drywall, baseboards.
  • Appliances must have doors removed or secured shut so they won’t be opened.
  • Collection crews will not pick up loose material. All loose items must be placed at the curb in garbage bags weighing no more than 20 kilograms (44 pounds).  Bags should not be stacked but rather placed side by side. The hard-sided garbage container by-law will be waived for flood collection. 
  • Keep household chemical waste, paint cans, and other chemicals in a separate pile.  They will be collected by a separate truck from the truck collecting flood items.
  • Place items to be collected in an orderly manner, side by side as much as possible.  Avoid piling items on top of each other.
  • Wherever possible, avoid parking vehicles in front of flood material. Collection crews require clear access to items set out for collection.

​Residents are reminded that due to the flooding the Bulk Furniture collection program is on hold until further notice, and Yard Waste collection is cancelled for the month of September.

311’s hours of operation are Monday to Friday, 8 a.m. to 5 p.m.  311 can also be accessed online at www.311online.ca. Details on the Basement Flooding Subsidy Protection Program can also be found on the City website. We thank residents for their co-operation and patience during this time.​

Helpful Links:

311 Online - To report basement flooding, call 311 or avoid wait times by visiting www.311online.ca.

Disaster Recovery Assistance Program (DRAP) for Ontarians - Help with emergency expenses and repair/replacement of essential property (Ontario Ministry of Municipal Affairs and Ministry of Housing). Call 1-844-780-8925 or email DisasterAssistance@Ontario.ca for more information.

Family Service Windsor Essex staff can also assist with the completion of DRAP applications and provide information regarding other possible community supports. Call 519-966-5010 during the day or toll free at 1-888-933-1831.

Basement Flooding Protection Subsidy Program - City of Windsor financial subsidy to install a sump pump with sump pump overflow and/or backwater valve(s) and/or disconnect foundation drains from the floor drain.

Insurance Bureau of Canada - The Insurance Bureau of Canada (IBC) is advising residents affected by flooding in our region to contact the IBC Consumer Centre for guidance and information regarding flooding and next steps.

Christian Aid Ministries is available to help elderly, ill and low-income residents impacted by flooding to clean out their basements. Please contact 1-888-664-5867 and ask for extension 1.Samaritan's Purse International Relief Canada - Anyone who needs help to clean up a flooded home can call 1-844-547-2664. Opportunities for volunteers to sign up are coming soon. Learn more or donate: http://sampur.se/WindsorFlooding.

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